Shipping FAQs
Our business hours are 9AM-4PM CT, Monday-Friday. We roast to order 5 days a week. Orders placed before 4PM CT roast and ship the next business day. Orders placed between 4PM CT Thursday and 4PM CT Sunday roast and ship on Monday. Find details about special roast schedules and shipping rates below:
Orders over $50 ship for free in the contiguous United States! Orders under $50 are eligible for $5 Flat Rate shipping. Orders consisting of a single bag of coffee are eligible for $3 USPS Ground Advantage shipping.
Any non-coffee items in your orderâlike merchandise, brew gear, etc.âmay incur a shipping charge. Here are the full details of our Shipping Policy.
Yes, we ship our products all over the globe. International shipping rates are determined by our carriers and can be quite expensive. We do not have any control over the cost of International shipping.
We do not offer International shipping via USPS due to long transit times and unreliability.
Blue Label coffees roast and ship on Mondays and Thursdays only. Orders placed by 4PM CT on Sunday or Wednesday will be included in the next day's roast.
All coffee and merchandise in your order will ship with your Blue Label coffee unless you request otherwise in the order notes in your shopping cart.
Roaster's Choice Single-Origin Subscriptions roast and ship on the first Tuesday of each month.
When you purchase a Roaster's Choice subscription, payment is processed immediately. Your first subscription box will ship on the first Tuesday of the coming month.
Subsequent orders are processed and payment is collected on the 27th of each month. Find more details on our Subscriptions page.
Route is a third-party package protection service that you have the option to add to your order in your shopping cart. If your protected shipment is lost, damaged, or stolen, report the issue directly to Route via email or their app and get a replacement sent to you free of charge.
If you purchase a subscription product with Route package protection, all shipments in your ongoing subscription will be protected.
Additionally, for each shipment covered by Route package protection, Route purchases carbon credits to cover emissions created in transit.
Learn more on Route's website.
Shipping Rate Details:
USPS Ground Advantage Shipping
Orders consisting of a single 4oz, 8oz, or 10oz bag of coffee are eligible for $3 USPS Ground Advantage shipping, arriving in 2-5 business days. Customers may also choose to upgrade to $5 Flat Rate shipping for faster delivery.
Flat Rate Shipping
$5 flat rate shipping via FedEx One Rate, UPS Ground, or USPS Priority Mail is available for coffee orders under $50. If you have a P.O. Box or military address, we will ship via Priority Mail. Depending on the service and your location, transit can take 1-5 business days, but 2-3 business days is typical.
Free Shipping
Orders of roasted coffee valued at $50 or more are eligible for free ground shipping within the continental US! If you have a P.O. Box or military address, we will ship via Priority Mail. Depending on the service and your location, transit can take 1-5 business days, but 2-3 business days is typical. We reserve the right to charge shipping for any merchandise, brew gear, or other non-coffee items.
Merch/Brew Gear
Due to weight/dimension restrictions, domestic orders containing merch and/or brew gear will incur a flat $5 shipping charge.
Domestic Shipping Outside the Contiguous US
$5 Flat Rate shipping for orders up to 10lbs. Orders over 10lbs ship free!
FedEx Ground Service
Being centrally located has its benefitsâif your order roasts and ships on Monday, as long as you are in the Contiguous U.S. your order should arrive by Friday using FedEx service.
⢠FedEx One Rate: Typically 2-3 business day delivery, not guaranteed.
⢠FedEx Ground: Business addresses are shipped via FedEx Ground service, day-definite delivery, typically 1-5 business days.
⢠Residential addresses selecting FedEx Ground will be shipped via FedEx Home Delivery Service. FedEx Home Delivery is day-definite delivery, typically 1-5 business days. Home Delivery delivers on Saturdays, but not on Mondays.
⢠FedEx 2Day: Delivery by the end of the second business day.
⢠FedEx Standard Overnight: Delivery by the end of the next business day.
International Shipping: Shipping charges are determined by our carriers. Shipping times and rates will depend on the country and location. For information regarding international shipping rates, please email info@ptscoffee.com or call (785) 862-5282.
Discounts, Returns, and Refunds
Enter your discount code on the checkout page. Only one discount code may be used per order.
Since we roast to order, we cannot accept returns of freshly roasted coffee.
Under certain circumstances we can accept returns of merchandise or brew gear. Please contact us if you have any questions.
Yes, we offer full or partial refunds on a case-by-case basis. If the coffee you receive does not meet your expectations, please contact us so we can work out a solution together.
Wholesale Partnerships
Please visit our Wholesale Partnerships page to submit an application! We do not accept applications from third-party resellers.
We offer free shipping on coffee orders of 35 pounds or more for our Wholesale partners. Other terms of our wholesale policy applyâplease see our Terms of Business below.
Please visit our Wholesale Partnerships page for more information.
We offer coffee samples to our current and potential wholesale accounts. Samples are 4oz for single-origin offerings and signature blends, and 12oz for espressos (to allow for dialing in). Our guidelines:
- No more than three samples per order
- One sample per coffee per order
- Customer may not order a sample of a coffee he/she has ordered previously
If you have any questions regarding this policy, please email wholesale@ptscoffee.com or call (785) 862-5282.
Terms of Business
Wholesale Accounts Â
PT's Coffee Roasting Co. Wholesale Accounts are required to provide a valid credit card on file upon initial setup of an account. Alternate payment terms (e.g. COD, Check, Net 15, etc.) may be granted by PT's, however, PT's reserves the right to charge any Past Due invoices or balances to the credit card on file. If payment is declined and/or a past due balance exists, PT's reserves the right to not fulfill any additional order requests until valid payment is received. All Past Due invoices are subject to an 18% APR Finance Charge.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE:
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Š2024 PT's Coffee Roasting Co. All Rights Reserved. All information contained on this site is the sole property of PT's Coffee Roasting Co. unless otherwise noted. Any reproduction without express written consent of PT's Coffee Roasting Co. is prohibited.
Limitation of Liability:
PT's Coffee Roasting Co. will not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors:
In the event that a product is mistakenly listed at an incorrect price, PT's Coffee Roasting Co. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. PT's Coffee Roasting Co. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, PT's Coffee Roasting Co. shall issue a credit to your credit card account in the amount of the incorrect price.
Third-Party Links:
In an attempt to provide increased value to our visitors, PT's Coffee Roasting Co. may link to sites operated by third parties. However, even if the third party is affiliated with PT's Coffee Roasting Co., PT's has no control over these linked sites, all of which have separate privacy and data collection practices, independent of PT's Coffee Roasting Co. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, PT's Coffee Roasting Co. seeks to protect the integrity of its website and the links placed upon it.
Subject to Termination:
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by PT's Coffee Roasting Co. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Participation Disclaimer:
PT's Coffee Roasting Co. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, PT's Coffee Roasting Co. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, PT's Coffee Roasting Co. reserves the right to block or remove communications or materials that it determines to be abusive, defamatory, obscene, fraudulent, deceptive, or misleading, in violation of a copyright, trademark or other intellectual property right of another, or offensive or otherwise unacceptable to PT's Coffee Roasting Co. in its sole discretion.
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a PT's Coffee Roasting Co. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Indemnification:
You agree to indemnify and hold harmless PT's Coffee Roasting Co., its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneysâ fees, arising out of your use of the website, including but not limited to out of your violation this Agreement.
Product Return Policy:
All requests for product returns must be made within 7 days of delivery. No returns are accepted without prior authorization. All returned products must be in saleable, non-expired, good condition. Special orders are not returnable. To report errors or process a return, please contact us at info@ptscoffee.com, or call (785) 862-5282.
A restocking fee of 25% plus freight will be charged on all returned products. Upon inspection of returned product, you will be issued credit to your account within 5-7 working days. Damages need to be noted at delivery or upon inspection of your shipment. Retain all packing materials and ask carrier for inspection of any damage. They will initiate the carrier damage claims process, then notify us of the damages.
Please send any questions or comments regarding our Terms of Business and Privacy Policies regarding this Site to:
PT's Coffee Roasting Co.
PO Box 19229
Topeka, KS 66619
(785) 862-5282