Career Opportunities at PT's

About PT's Coffee Roasting Co.

We’ve spent decades crafting exceptional coffee experiences rooted in Direct Trade relationships, sustainability, and a deep love of the craft. While coffee expertise is always welcome, our priority is hiring professionals who thrive in a collaborative, demanding environment. We’re looking for an organized and proactive Office Manager to support our growing team and multifaceted operations.

Position Summary

The Office Manager will ensure the smooth daily operation of the company’s administrative functions. This position is responsible for delivering exceptional customer service, maintaining accurate data records, and supporting both accounting and human resource needs. The ideal candidate is highly organized, tech-savvy, and thrives in a role that balances people-oriented service with back-office structure.

Key Responsibilities

Customer Service & Office Operations

• Provide friendly and professional customer support via phone, email, and in person
• Serve as the first point of contact for customer inquiries and order issues
• Maintain communication between departments to ensure smooth workflow
• Manage office supplies, mail, and general administrative duties

Data Entry & Tech Systems

Perform accurate and timely data entry and analysis across platforms including:

• QuickBooks: Invoicing, payments, reconciliations
• Shopify: Order management, product updates, reporting
• Google Workspace: Documents, Sheets, Drive
• Microsoft Office Suite: Excel reporting, Word document creation

Human Resources Support

• Maintain confidential employee records and HR documentation
• Assist in onboarding new hires, including paperwork and systems access
• Help track PTO, performance review schedules, and HR compliance

Regulatory & Compliance

• Support OSHA, health and safety, and local/state business compliance tasks
• Maintain up-to-date business licenses, insurance records, and vendor documents
• Liaise with payroll and benefits providers to ensure compliance and efficiency

Qualifications

• 2+ years in an administrative, office management, or customer service role
• Strong working knowledge of QuickBooks, Shopify, Google Workspace, and Microsoft Office
• Experience supporting HR processes and regulatory compliance preferred
• Exceptional organizational, time-management, and problem-solving skills
• High attention to detail and commitment to accuracy
• Excellent communication and interpersonal skills

Bonus Points

• Experience in the coffee industry or specialty food/beverage sector
• Familiarity with inventory management systems
• Passion for coffee, sustainability, and community-focused business

Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance plans, simple IRA match option, life and disability insurance
• Paid time off and holidays
• Employee discounts on coffee and merchandise
• Opportunities for growth and professional development

If you're excited to support a mission-driven, quality-focused team, and thrive in a role that blends people skills with organizational smarts, we’d love to hear from you.

To Apply: Send your resume and a brief introductory email to jobs@ptscoffee.com

Please fill out the application and submit via email along with a resume to jobs@ptscoffee.com